International Consolidator Philippines Inc.

Customer Satisfaction Survey Form

 

We at ICPI strive to give you, our valued customers, and the best service we can provide. We take to heart any comments you may have about us.

 

It is for this reason that we have come up with a Customer Satisfaction Survey in order to find out what you think of our company. Your Valuable responses will form the basis for further improvements we will make on the company, on our customer support and other services so we can better tailor-fit them to your needs

 

Thank you very much for your time and continued patronage.

 
   
         
Excellent
Above Average

Needs improvement

Poor
1. Service Personnel
  Promptness of service
Consistency of service
Knowledgeable
Telephone courtesy
Communication skills
Willingness to "go the extra mile"
Attention to customer needs
Flexibility
2. Services
On-time delivery/pick-up
Courtesy of personnel
Ability to solve problems
Monitoring/traceability of transactions
3. Billing
  Accuracy
  Clarity
Timeliness
Customer Support
4. The Company
Reliability
Reputation
Service Coverage
Facilities
 
Would you pick ICPI over other companies for you (company's industry/service)?
Yes No
Why?
 
What are ICPI advantages over other Logistics companies?
 
 
How did you learn about ICPI?
  Print Ad Friend Website      
  Others:
 
In Which areas do ICPI need improvement?
 

Personal Information

 

Full Name:

Company Name :
Address 1 :
Address 2:
TelePhone : Fax :
E-Mail :